Refund policy

Last updated: {{ last_updated }}

At {{ shop_name }}, we want you to feel confident trying our products. If something isn't right, we're here to help.

Return eligibility

You can request a return within 7 days of delivery if:

  • The product arrived damaged or defective
  • You received the wrong item
  • The seal was broken on arrival (for tablets and consumables)

Due to the nature of our products (health supplements and personal care items), we cannot accept returns for items that have been opened and used, unless they arrived damaged or defective.

How to request a return

  1. Email us at {{ email }} with your order number and a photo of the issue.
  2. We'll review your request within 2 business days and reply with return instructions.
  3. Ship the product back in its original packaging with all included materials.

Refunds

Once we receive and inspect the returned item, we'll process your refund within 5-7 business days to your original payment method. You'll receive an email confirmation when the refund is issued.

Shipping costs

If the return is due to our error (damaged or wrong item), we'll cover return shipping. For all other returns, shipping costs are the responsibility of the customer.

Exchanges

We don't offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.

Contact us

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